Refund Policy

Last updated: 4 October 2026

This Refund Policy explains refunds for fees paid to Pageqnic ("we", "us"), operated by Dhanvine Services, and what to do about a refund for something you bought from a creator on Pageqnic.

1. Pageqnic plan fees (for creators)

• New creators can try Pageqnic during the free trial before paying, so we expect you to use the trial to decide if it fits your needs.
• [CHOOSE ONE: A) Plan fees are non-refundable once a billing period has started. OR B) If you are not satisfied, ask us within [7] days of your first payment and we will refund that payment in full.]
• Where a refund is due, we pay it to the original payment method. It usually takes [5 to 10] business days to appear, depending on your bank or payment provider.
• We will refund fees charged by mistake, such as a duplicate charge or a charge after a cancellation we confirmed in writing.
• If we end your service without a reason connected to your breach of our Terms, we will refund the unused part of the period you paid for.
• No refund is due where an account is suspended or ended because of a breach of our Terms.
• You can cancel a plan at any time. It stays active until the end of the period you already paid for, and is not charged again.

2. Products you bought from a creator (for buyers)

• When you buy a product on a site built with Pageqnic, you are buying from the creator, not from Pageqnic. Pageqnic does not receive or hold your payment. It goes to the creator through Razorpay.
• The creator sets their own refund rules and decides refund requests. Check the creator's Refund Policy on their site before you buy.
• Digital products are normally delivered straight away by email and cannot be returned, so many creators do not offer refunds once a file has been downloaded. This is up to each creator, and does not remove any right you have under law.
• If you have a problem, contact the creator first, using the email on their site or on your purchase email.

3. If you paid but did not receive your product

• Check your spam or junk folder for the delivery email, which comes from [email protected].
• If it is not there, ask the creator to resend it. A paid order can be sent again from the creator's dashboard.
• If the creator does not respond, write to us at [email protected] with your order reference and the email you used. We will look into it and help you contact the creator, but we cannot refund a creator's sale ourselves.

4. How refunds are processed

• A refund for a purchase is made by the creator through their Razorpay account, and goes back to your original payment method. Razorpay and your bank decide how long it takes, which is normally [5 to 7] business days.
• When a refund is processed, the order shows as refunded in the creator's dashboard.

5. Contact

For refund questions about Pageqnic fees, write to [email protected] with your account email and the payment details. We aim to reply within 2 business days.